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Shipping Policy

We aim to get your order to you as quickly and reliably as possible. Please review the information below regarding order processing, delivery, and shipping costs.

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1. Order Processing & Dispatch

  • Orders placed Monday to Friday before 2:00 PM are dispatched the same day for next-day delivery.

  • Orders placed after 2:00 PM, on weekends (Saturday & Sunday), or on Bank Holidays will be processed and dispatched on the next working day.

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2. Delivery Times & Service

Once dispatched, delivery is fast and convenient:

  • Next-Day Delivery: If all items in your order are in stock, we ship for next-day delivery.

  • Daily Deliveries: Our courier, DPD, delivers every day.

  • Advanced Tracking: You will receive a fully tracked service with a 1-hour delivery window on the day of delivery.

  • Delivery Options: You can choose delivery to a safe place or a nearby collection point. A signature may be required, or ID may be requested upon delivery for security.

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3. Shipping Costs

  • UK Mainland (Excluding Northern Ireland): FREE on all orders with a value of £40 or more.

  • UK Mainland (Excluding Northern Ireland): £3.95 on orders under £39.99

  • Northern Ireland: A flat shipping rate of £9.99 applies to all orders, as set by our courier. This rate is non-negotiable.

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4. Tracking Your Order

  • To receive your DPD tracking link with live updates and your 1-hour delivery window, please ensure you provide a valid mobile number or email address at checkout.

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  • You will receive a shipping confirmation email as soon as your order is dispatched. If you have not received this email, your order is still being processed. If 5 days have passed it is recommended to get in touch with us to see the status of your order.

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5. How long will delivery take?

  • Most UK mainland orders arrive the next working day after dispatch. Deliveries to remote or offshore areas (including Northern Ireland) may take 2-3 days. While rare, external factors like weather, accidents or courier strikes can cause delays. It is recommended to please contact us if your order has not arrived within 5 working days since dispatch.

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6. Discreet Packaging

All orders are shipped in plain, unbranded packaging with no external indication of the contents to ensure your privacy and the security of your delivery.

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7. Need Help?

If you have any questions about your order’s status or our shipping policy, please don’t hesitate to contact our team. We’re here to help! orders@pukkajuice.co.uk

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